Privacy Policy

TechStreamTV software

TechStreamTV Media Server is LAN-first, self-hosted software. Normal operation does not send your media library, filenames, media files, usernames, passwords, playback history, watched state, or similar locally stored library and application data to AbleStudio. AbleStudio does not centrally host or operate your TechStreamTV media library.

TechStreamTV currently does not send telemetry or usage metrics to AbleStudio. If product functionality or privacy practices change, this policy will be updated to describe the change.

Local data and user-directed services

Library records, configuration, local accounts, password hashes, settings, posters, playback state, and local backups are stored with the Media Server installation you control. When you enable or use optional features, TMDB metadata lookups, GitHub update checks, and remote HLS or IPTV sources may connect to those third-party services. These connections are made only when you use those features and are not TechStreamTV telemetry.

TechStream.tv website

Visiting TechStream.tv creates ordinary web and network requests. Cloudflare and the hosting infrastructure process technical information needed to deliver, route, cache, secure, and operate the website. This can include IP or network information, requested URLs, request metadata, browser or user-agent information, timestamps, and ordinary infrastructure logs.

Website analytics

TechStream.tv uses Cloudflare Web Analytics for general website traffic and performance information. AbleStudio may receive aggregate or general information such as visits and page views, pages or URLs viewed, browser and operating-system information, approximate country information, and website performance or Core Web Vitals information.

TechStream.tv does not currently use Google Analytics, advertising, advertising trackers, marketing pixels, behavioral advertising systems, or a public TechStreamTV account and login system.

External website resources

The website currently loads Space Grotesk and JetBrains Mono from Google Fonts. Your browser makes ordinary requests to Google when loading those resources. Following a download or repository link can also take you to an external provider such as GitHub, which handles that visit under its own privacy practices.

TechStreamTV Support

support.techstream.tv is the official TechStreamTV support and privacy destination. The support portal may occasionally be unavailable during maintenance.

When you submit a support request, we collect your name, email address, ticket subject or category, message, and any screenshots, logs, or attachments you choose to include. This information is used to respond to your request and provide support.

TechStreamTV Support does not require a user account or password. Support tickets are accessed using the ticket number and email address associated with the request.

Please do not include passwords, media files, or unrelated personal information in a support request. Screenshots, logs, and diagnostic files should be reviewed before submission to remove anything you do not want to share.

How information is used

Website and infrastructure information is used to deliver, secure, maintain, troubleshoot, and understand the general performance and use of TechStream.tv. Information submitted through TechStreamTV Support is used to respond to your request, provide assistance, maintain useful support history, and resolve related technical issues.

Sale, advertising, and service providers

AbleStudio does not sell personal information collected through TechStreamTV, TechStream.tv, or TechStreamTV Support. Personal information is not provided to third parties for advertising or marketing purposes.

Information may be processed by service providers reasonably necessary to operate the website and support services, including hosting, CDN and security, analytics, support hosting, and email infrastructure. Information may also be disclosed where required by law. Necessary service-provider processing is not a sale of personal information.

Data retention

Website analytics and infrastructure logs are retained as reasonably necessary to operate, secure, and understand the website, subject to the services and infrastructure used.

Support information is retained only as long as reasonably necessary to handle the request, keep useful support history, resolve related technical issues, meet operational or legal requirements, or provide the support service. Closed or resolved tickets may be permanently deleted when no longer needed. Routine system or hosting backups may temporarily retain copies until those backups expire or are overwritten.

Useful technical knowledge learned from a support case may be retained separately without intentionally retaining unnecessary customer-identifying information.

Cookies

TechStreamTV does not intentionally use advertising or behavioral-tracking cookies. Functional or session cookies may be used where technically necessary for website or support functionality. Authentication cookies used by a self-hosted Media Server belong to that local server and are separate from the public TechStream.tv website.

Privacy questions

support.techstream.tv is the official destination for TechStreamTV privacy questions and requests.

Changes to this policy

This policy may be updated as TechStreamTV, TechStream.tv, support services, or data practices change.